Customer care and complaints

• Email team@smartermeter.ie.
• Or, once you're signed in, use the chat button at the bottom of any page.

Both reach the same people, and there's no charge for either.

• Your name and the email address you use with us.
• What happened, and roughly when.
• The page or plan it's about, and a screenshot if you have one.
• What you'd like us to do about it.

1. We confirm we've got your complaint within 2 working days.
2. We look into it and send you a full reply within 10 working days. If we need longer, we'll tell you why and when you can expect an answer.
3. If we got something wrong, we'll say so and tell you what we've changed.

Reply to our answer and ask for it to be looked at again. A different person will review the complaint from the start and come back to you within 10 working days.

If you're still not satisfied, you can raise it with the Commission for Regulation of Utilities (CRU), which oversees price comparison sites for energy.

We don't supply electricity, so a problem with your bill, your account or a switch has to go to the supplier first. Every supplier has its own complaints process. If the supplier doesn't sort it out, you can bring it to CRU Customer Care.

If you think we showed you the wrong price for a plan, that one's ours: tell us and we'll check it. See how we calculate costs.